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Host/hostess, Food Service  needed in Canada by ABL Thompson Group Inc.

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Host/hostess, Food Service  needed in Canada by ABL Thompson Group Inc.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining and bar areas. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

Job details

  •  Location: Sussex, NB
  •  Salary: $11.75HOUR hourly for 15 to 30 hours per week
  •  Terms of employment: Permanent employment
    Part time
  •  Shift, On Call, Flexible Hours
  •  Start date: Starts as soon as possible
  • Vacancies: 2 vacancies

Host/Hostess Job Description

A Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.

A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.

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Responsibilities:

  • Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
  • Use visual cues to seat Guests in either the bar or dining area depending on their preference
  • Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
  • Tend to special Guest needs and requests
  • Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages
  • Issue dining charges by verifying orders; calculating taxes; totaling bill for to-go orders
  • Receive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo orders
  • Reconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go orders
  • Contribute to team effort by accomplishing related results as needed
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Requirements:

  • Must be able to read menus
  • Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance
  • Must be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.
  • Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requests
  • Must be able to walk and stand during entire shift
  • Must be able to reach, bend, stoop and wipe
  • Must be able to articulate clear greetings and farewells to Guests
  • Must be able to understand requests for assistance
  • Must be able to carry trays or supplies (10-30 lbs.)
  • A desire to help out where needed and work as part of a team
  • Passion for providing extraordinary service
  • The ability to thrive in a fast-paced environment
  • An appetite for learning (and great food)
  • Flexibility to work a variety of shifts
  • 6 months experience in a full-service restaurant preferred
  • Must be upbeat, outgoing and positive
  • Must be able to assist Guests and possess great Guest relations skills
  • Ability to work positively in a fast-paced environment
  • Ability to stand/walk and stay focused and alert for extended periods of time
  • Ability to work effectively within a team
  • Ability to effectively communicate on the telephone.
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Host/Hostess top skills & proficiencies:

  • Customer Service
  • People Skills
  • Professionalism
  • High Energy
  • Multitask
  • Thoroughness
  • Planning
  • Basic Math
  • Teamwork
  • Attention to Detail
  • Verbal Communication
  • Organized
  • Flexible
  • Management Skills

Job requirements

Languages

English

Education

No degree, certificate or diploma

Credentials (certificates, licences, memberships, courses, etc.)

Workplace Hazardous Materials Information System (WHMIS) Certificate; Safe Food Handling certificate

Experience

Will train

Work Setting
Restaurant
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Physically demanding; Standing for extended periods
Personal Suitability
Initiative; Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Organized
Maître d’Hôtel and Hosts/Hostesses Specific Skills
Receive customers’ reservations and assign tables; Receive payments from customers; Perform opening and closing activities; Inspect dining rooms and other food and beverage serving areas; Greet customers

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Students, Youth

How to apply

By email

[email protected]

In person

110 Main St Sussex, NB E4E 3E2 Between 11:00 AM and 05:00 PM

Advertised until

2021-10-05

Intended job posting audience

Anyone who can legally work in Canada can apply for this job. If you are not currently authorized to work in Canada, the employer will not consider your job application.

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