Jobs in Canada
Clerk, hotel front desk needed in Canada by HOLIDAY INN EXPRESS & SUITES WELLAND
Hotel Front Desk Clerks, or Hotel Receptionists, are responsible for providing all of a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.
Job details
- Location: Welland, ON
- Salary: $15.00 hourly for 30 to 44 hours per week
- Terms of employment: Permanent employment
Full time - Day, Evening, Night, Weekend, Shift, Early Morning, Morning
- Start date: Starts as soon as possible
- Benefits: Other benefits
- Vacancies: 2 vacancies
Hotel Front Desk Clerk Duties and Responsibilities
Hotel Front Desk Clerks use customer service and communication skills to provide the guest with an exceptional and accommodating hotel experience. Hotel Front Desk Clerks have the following responsibilities:
- Check in customers using computer programs and equipment and provide guests with directions to their room
- Inform customers of all on-site amenities and any relevant information that is needed to use them
- Handle and resolve guest complaints
- Invoice and bill guests for their stay and services used
- Communicate with guests to better understand their individual needs to provide them with the best service possible
Overview
Languages
English
Education
- Secondary (high) school graduation certificate
Experience
1 to less than 7 months
Work Setting
- Hospitality industry
- Hotel, motel, resort
Responsibilities
Tasks
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Investigate and resolve complaints and claims
- Process guests’ departures, calculate charges and receive payments
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Handle wake-up calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Experience and Specialization
Computer and Technology Knowledge
- Word processing software
- Internet
Additional Information
Security and Safety
- Criminal record check
Work Conditions and Physical Capabilities
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal Suitability
- Client focus
- Dependability
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Benefits
Other benefits
- Free parking available
Additional requirements
Screening questions
- Are you currently legally able to work in Canada?
- Do you currently reside in proximity to the advertised location?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Indigenous people, Persons with disabilities, Newcomers to Canada, Visible minorities
Who can apply to this job?
Only apply to this job if:
- You are a Canadian citizen or a permanent resident of Canada.
- You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
Include this reference number in your application
IHG0010
How-to-apply instructions
Here is what you must include in your application:
- Job reference number
Advertised until
2022-08-18
